I am having problems with customs.

When your order is shipped, we send you documents by email in case of customs require you to submit them. You can also access the documents online under Account > Orders
  1. Fabric Detail Sheet - This document shows the details of the fabrics you ordered.

  2. Commercial Invoice (use for customs only, and not for accounting purposes)

  3. Payment Receipt (Customs will likely request this document) - This receipt shows the Product Price and Shipping Fee of your order. Please use this to submit to customs/carriers.

    ※ Important Notice for Payment Receipt:
    DO NOT submit the credit card receipt as it will not match the document that customs have. Please submit the payment receipt we provide. Please email us if you have any questions.


Email us at support@swatchon.com if you have any questions regarding clearing customs.