📚 Frequently Asked Questions

Orders

How to order swatches (fabric samples)? ★
Learn more about ordering swatches: For Business Accounts: A Swatch Order is a Box of Fabric Samples What are Swatch Points? For Individual Accounts: How to order swatches (fabric samples)?
What is a MOQ? ★
What is a MOQ? MOQ stands for "Minimum Order Quantity." It refers to the smallest amount of an item that a seller will accept for an order. The MOQ generally starts at 1 yard. (MOQ for custom printing starts at 5 yards.) The fabric seller sets this quantity, which varies by item. You will find the available order amounts for sample and wholesale order on each item detail page, along with the p...
How do I search for fabric? ★
We make it easy to find the fabric. Here are some ways: Keywords & Filters: Narrow down your search using keywords and search filters. Image Search: Upload an image, and our search engine shows you similar fabrics. Fabric Finder: Select your fabric preferences and view the options that meet your requirements. Expert Help: Need assistance? Submit a fabric inquiry with details.

Do you ship to my country? ★
Shipping Countries We ship to over 50+ countries. Click here to see the shipping countries.
How long does shipping take? ★
Order Processing Time: Swatch Orders: For swatches, it usually takes 1-2 business days until dispatching. Fabric Orders: It depends on the stock availability. If the fabric is readily in stock, it will be ready to ship within 3-5 business days. Transit Time (Shipping Lead Time): The transit time varies depending on the shipping method you choose. Generally, air shipping via DHL or UPS tak...
How do you support customs clearance? ★
We will provide shipment-related documents for customs clearance. The required documents will be automatically sent to shipping couriers when your order ships. Your sourcing manager will keep an eye on your shipment until it arrives at your door; however, you can contact us at support@swatchon.com anytime if you need more help!
Do you offer free shipping?
Yes, we offer free shipping on sample orders that meet the required order value for your shipping destination. How it works? If the subtotal of your sample order exceeds the minimum amount for your country, free shipping will be automatically applied to your sample cart. You can refer to the table below to find the free shipping requirements by country: Country Minimum Order Value for Fr...

What currency can I use to pay?
We only accept payments in USD (US Dollars) at this time.
I need to cancel my order. What do I do?
Swatch Orders: We may be able to cancel your Swatch Order if it has not been shipped or is scheduled to be shipped. Fabric Orders: Fabric Orders cannot be canceled once they are placed. Our suppliers are immediately notified, and they will start cutting fabrics. Once the fabric is cut, it cannot be canceled.

Do you have any programs for fashion students? ★
Fashion Program for StudentsWe have a special program just for fashion students! Want to Learn More?If you’re interested in finding out more, please ask your faculty to contact us at support@swatchon.com. We can discuss the program offerings and tailor them to your school’s needs!