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HOW CAN WE HELP?

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Orders

  • Are swatch samples free of charge?
    Yes, swatch samples are completely FREE with no shipping fee. When you sign up and set up your business profile, you will be given Swatch Points, which you can use to request swatches.
  • Our MOQ(Minimum Order Quantity) Guide
    Sample MOQ: Sample MOQ generally starts from 1 yard for standard colors and 5 yards for custom printing. There is a maximum order quantity for samples, which is usually 20 yards. Sampling orders allow you to confirm fabric quality before committing wholesale or bulk purchases. Wholesale Stock MOQ: This is the minimum order to purchase wholesale fabric from the existing stock our sellers hav...
  • How do I search for fabric?
    We make it easy to find the fabric. Here are some ways: Keywords & Filters: Narrow down your search using keywords and search filters.  Expert Help: Need assistance? Submit a fabric inquiry with details.  

Shipping

  • Do you ship to my country?
    Shipping Countries We ship to over 50+ countries. Click here to see the shipping countries.
  • How long does shipping take?
    For Swatch Orders: For swatches, it usually takes 2-3 business days until delivery.   For Fabric Orders: It depends on the order type and quantity you order. The specific processing time can be found on each item detail page.     How to expedite shipping: Here are the ways to expedite the order process further: Immediately respond to all emails we send you. We may need to ask you to make a de...
  • How do you support customs clearance?
    We will provide shipment-related documents for customs clearance. The required documents will be automatically sent to shipping couriers when your order ships. Your sourcing manager will keep an eye on your shipment until it arrives at your door; however, you can contact us at support@swatchon.com anytime if you need more help!

Payments

  • What currency can I use to pay?
    We only accept payments in USD (US Dollars) at this time.
  • I need to cancel my order. What do I do?
    Swatch Orders: We may be able to cancel your Swatch Order if it has not been shipped or is scheduled to be shipped. Fabric Orders: Fabric Orders cannot be canceled once they are placed. Our suppliers are immediately notified, and they will start cutting fabrics. Once the fabric is cut, it cannot be canceled.