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Orders

  • What is a MOQ?
    What is a MOQ? MOQ stands for "Minimum Order Quantity." It refers to the smallest amount of an item that a seller will accept for an order. The MOQ generally starts at 1 yard. (MOQ for custom printing starts at 5 yards.) The fabric seller sets this quantity, which varies by item. The available order amounts for sample and wholesale orders, along with the pricing, are on each item detail page. ...
  • How do I search for fabric?
    We make it easy to find the fabric. Here are some ways: Search Keywords: Enter the fabric you're looking for into the search bar to see matching options. Search Filters: Narrow down your search using search filters.  Expert Help: Need assistance? Submit a fabric inquiry with details.  
  • How to order swatches (fabric samples)?
    Learn more about ordering swatches: A Swatch Order is a Box of Fabric Samples Free Swatch Policy What are Swatch Credits?

Shipping

  • Do you ship to my country?
    Shipping Countries We ship to over 50+ countries. You can check if we deliver to your location by selecting your country under “Deliver to” in your cart.
  • How long does shipping take?
    Order Processing Time: Swatch Orders: For swatches, it usually takes 1-2 business days until dispatching. Fabric Orders: It depends on the stock availability. If the fabric is readily in stock, it will be ready to ship within 3-5 business days.    Transit Time (Shipping Lead Time): The transit time varies depending on the shipping method you choose.  Generally, air shipping via DHL or UPS tak...
  • How do you support customs clearance?
    We will provide shipment-related documents for customs clearance. The required documents will be automatically sent to shipping couriers when your order ships. Your sourcing manager will keep an eye on your shipment until it arrives at your door; however, you can contact us at support@swatchon.com anytime if you need more help!

Payments

  • What currency can I use to pay?
    We accept payments in USD, EUR, GBP, JPY, and KRW.
  • I need to cancel my order. What do I do?
    Swatch Orders: We may be able to cancel your Swatch Order if it has not been shipped or is scheduled to be shipped. Fabric Orders: Fabric Orders cannot be canceled once they are placed. Our suppliers are immediately notified, and they will start cutting fabrics. Once the fabric is cut, it cannot be canceled.