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HOW CAN WE HELP?
Browse articles or reach out to us for assistance.
WELCOME TO OUR HELP CENTER
GETTING STARTED
Explore our 'How it works' to know all about our services.
More Articles
See more articles to find quick answers.
EXPLORE OUR FABRICS
Discover various fabrics, with daily new arrivals.
CONTACT US
Need assistance? Get in touch with us!
📚 Frequently Asked Questions
Orders
Our MOQ(Minimum Order Quantity) Guide
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How do I search for fabric?
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Shipping
Do you ship to my country?
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How long does shipping take?
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How do you support customs clearance?
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Payments
What currency can I use to pay?
I need to cancel my order. What do I do?
Fabric Search
Fabric Search
Search for Fabrics Using “Filters” on SwatchOn
Get help in sourcing fabric
Fabric Sourcing
I am looking for a very specific type of fabric. Can I send you a sample to see if you have anything similar?
I need further information on a specific product SwatchOn carries.
I need to find Matching Ribs.
Fabric Testing & Certifications
Order Guide
Swatch Orders
A Swatch Order is a Box of Fabric Samples
What are Swatch Points?
Fabric Orders
How to Order Fabric Yardages
How long is the lead time for fabric orders?
Re-ordering and fabric availability
Adding fabric products to recent order.
Fabric Customization
Customized Digital Printing
Creating custom color fabric/custom dye
I have a problem uploading the artwork file for printing order.
How do I change the color mode of my artwork file for digital printing?
Payments
What is Payment Processing Fee?
What payment methods do you accept?
Return/Cancellation
Modification of Orders
What is your return/exchange policy?
Shipping/Customs
Shipping
International Shipping Options (for Fabric Orders)
Can I choose the shipping methods for my order?
How much does shipping cost?
How are my fabrics packaged?
Customs Duties/Taxes Guide
[U.S. Only] Customs Duty free orders
[Canada Only] Customs Duty free orders
[Non-U.S./Non-Canada Countries] Customs Duties/Taxes Guide
What Incoterms should I choose?
I am having problems with customs.
Account/Verification
Password/Account Access
How do I change my account email address?
How do I reset my password?
Verification/Benefits
A Quick Guide to Sign-Up
What are the benefits of having an account with SwatchOn?
I am a fashion start-up. Will I be eligible for a SwatchOn account?
For fashion students
I am a fashion student. Do you have any programs/discounts for students?
General Information
About SwatchOn
Where is the country-of-origin?
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Where is SwatchOn located?
Do you know any manufacture/production companies in Korea?
Report a Problem
Problem with Payments
My payment is denied. What can I do?
The website is not letting me click on the payment button.
Experiencing Error
I have a problem placing an order.
Promoted articles
Our MOQ(Minimum Order Quantity) Guide
How do I search for fabric?
Do you ship to my country?
How long does shipping take?
How do you support customs clearance?
Where is the country-of-origin?