Skip to main content
Help Center
Go to SwatchOn
Submit a request
Go to SwatchOn
Submit a request
Help Center
Search
HOW CAN WE HELP?
Browse articles or reach out to us for assistance.
WELCOME TO OUR HELP CENTER
GETTING STARTED
Explore our 'How it works' to know all about our services.
More Articles
See more articles to find quick answers.
EXPLORE OUR FABRICS
Discover various fabrics, with daily new arrivals.
CONTACT US
Need assistance? Get in touch with us!
📚 Frequently Asked Questions
Orders
What is a MOQ?
★
How do I search for fabric?
★
How to order swatches (fabric samples)?
Shipping
Do you ship to my country?
★
How long does shipping take?
★
How do you support customs clearance?
★
Payments
What currency can I use to pay?
I need to cancel my order. What do I do?
Partnership
Do you have any programs for fashion students?
★
Fabric Search
Fabric Search
Use Image Search to Find your Next Fabrics
★
Search for Fabrics Using “Filters” on SwatchOn
Get help in sourcing fabric
Fabric Sourcing
Where can I find care instructions?
I am looking for a very specific type of fabric. Can I send you a sample to see if you have anything similar?
I need further information on a specific product SwatchOn carries.
I need to find Matching Ribs.
Fabric Testing & Certifications
Order Guide
Swatch Orders
Free Swatch Policy
★
A Swatch Order is a Box of Fabric Samples
What are Swatch Points?
Fabric Orders
How to Order Fabric Yardages
I ordered above the MOQ, but my order is canceled.
Re-ordering and fabric availability
Adding fabric products to recent order.
Fabric Customization
Customized Digital Printing
I have a problem uploading the artwork file for printing order.
How do I change the color mode of my artwork file for digital printing?
Payments
What payment methods do you accept?
What is Fabric Credit?
What is a card processing fee?
Return/Cancellation
Modification of Orders
What is your return/exchange policy?
Shipping/Customs
Shipping
Can I choose the shipping options for my order?
How much does shipping cost?
How are my fabrics packaged?
Customs Duties/Taxes Guide
[Canada Only] Customs Duty free orders
[Non-U.S./Non-Canada Countries] Customs Duties/Taxes Guide
I am having problems with customs.
Account/Verification
Password/Account Access
How do I change my account email address?
How do I reset my password?
Verification/Benefits
A Quick Guide to Sign-Up
What are the benefits of having an account with SwatchOn?
I am a fashion start-up. Will I be eligible for a SwatchOn account?
For fashion students
I am a fashion student. Do you have any programs/discounts for students?
General Information
About SwatchOn
Where is the country-of-origin?
★
Where is SwatchOn located?
Report a Problem
Problem with Payments
My payment is denied. What can I do?
The website is not letting me click on the payment button.
Experiencing Error
I have a problem placing an order.
Promoted articles
What is a MOQ?
How do I search for fabric?
Do you ship to my country?
How long does shipping take?
How do you support customs clearance?
Do you have any programs for fashion students?
Use Image Search to Find your Next Fabrics
Free Swatch Policy
Where is the country-of-origin?