What is your return/exchange policy?

Exchanges

We will exchange your fabrics in the unlikely event that you have received damaged, defective, or incorrect fabrics. If this is the case, please email us at support@swachon.com immediately within 14 days of receiving your goods.


Refunds

Refund Conditions

  • We cannot issue refunds for products that have been cut. To be eligible for a refund, the products must be returned in their original condition.
  • We are unable to issue refunds for orders 14 days after delivery has been confirmed.
  • We do not provide refunds solely based on the product not meeting your expectations in terms of quality.
  • Compensation for critical damages to the product, such as torn fabric or critical shortage of amount, can be requested within 14 days after delivery.
  • Color differences due to dye-lot variations do not count as defective or incorrect. We may notify you regarding dye-lot variations beforehand if there is a significant difference. 

Refund Methods

  • Refunds shall be credited to the original payment method used by the payer.

 

For detailed information, please refer to our Terms and Conditions.