Exchanges

We will exchange your fabrics in the unlikely event that you have received damaged, defective, or incorrect fabrics. If this is the case, please email us at support@swachon.com immediately within 14 days of receiving your goods.

Refunds

Refund Conditions

• We cannot issue refunds for products that have been cut. To be eligible for a refund, the products must be returned in their original condition.
• We are unable to issue refunds for orders 14 days after delivery has been confirmed.
• We do not provide refunds solely based on the product not meeting your expectations in terms of quality.
• Compensation for critical damages to the product, such as torn fabric or critical shortage of amount, can be requested within 14 days after delivery.
• Color differences due to dye-lot variations do not count as defective or incorrect. We may notify you regarding dye-lot variations beforehand if there is a significant difference. 

Refund Methods

• Refunds shall be credited to the original payment method used by the payer.

For detailed information, please refer to our Terms and Conditions.