Order Guide
SwatchBox Orders
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SwatchBox - fabric sample swatches
What is SwatchBox? Swatches are fabric samples. One of the main frustrations of ordering fabric online is t...
Fabric Orders
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What is the Minimum Order Quantity?
Minimum Order Quantity Our Minimum Order Quantity is 3 yards. Price Policy Wholesale prices start at 50 y...
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How long is the lead time for fabric orders?
Fabric Order Lead Time: For fabric orders, the lead time is usually 5-10 business days.However, if the prod...
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Will the fabric products be in stock? Will they be available for re-order in the future?
Fabric products will be available for re-order in the future most of the time, as we only carry styles that...
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Bulk Order Discounts/Quotations
Our minimum order quantity is 3 yards, and wholesale pricing starts at 50 yards and up. Prices are indicate...
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Adding fabric products to recent order.
If your order has not been shipped yet, you can add products to your on-going order. (Fabric orders only)Pl...
Fabric Customization
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Creating custom color fabric/custom dye lots
Most of the products we carry can be custom dyed with a minimum order of at least 500 yards. You may send u...
Return/Cancellation
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I need to cancel my order. What do I do?
Swatch Box Orders: We may be able to cancel your SwatchBox Order if it has not been shipped or scheduled to...
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What is your refund policy?
Although Swatch On takes every step necessary to assure accurate representation of items displayed online, ...
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What is your return/exchange policy?
We will exchange your fabrics in the unlikely event that you have received fabrics that are damaged, defect...