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Order Guide

Swatch Orders

  • Free Swatch Policy ★
    At SWATCHON, we believe fabric swatches should be accessible—especially for wholesale buyers, and also for retail customers. That’s why we offer fabric swatch samples through our Swatch Credit system.Each swatch includes all available color variations of the fabric item, bundled together. On average, this includes around 15 colors per swatch. Why We Use Swatch CreditsWhile we’re committed to of...
  • A Swatch Order is a Box of Fabric Samples
      One of the biggest frustrations in ordering fabric online is that you cannot touch and feel the fabric in person first. Well, we solved that problem. 🙂 What are “swatches” and “swatch books” First off, “fabric sample” = "swatch” in SwatchOn lingo. When you request a swatch sample on our website, you get the swatch book, which includes the available colors in that particular fabric item. While...
  • What are Swatch Credit?
    Swatch Credits are credits you can use to request free swatches of fabric items. Each swatch request costs a small number of credits—usually 1 to 2 credits per item. Some items may cost more, depending on the price of the fabric and how many color variations are included in the swatch. At SWATCHON, a swatch sample always includes all available colors of a fabric item bundled together. On averag...

Fabric Orders

  • How to Order Fabric Yardages
      1. Search for Fabrics Utilize the various filters located on the left-hand side of the website to search for fabrics.     2. Choose Order Type You will have options to select the type of order on the item detail page. Catalog Color: Pre-dyed colors offered by suppliers.  Custom Print: Custom printing is available. Note: ‘Custom Print’ will only appear if this option is available. You can ...
  • I ordered above the MOQ, but my order is canceled.
    If your selected fabric is readily available, your order will be fulfilled immediately. However, if the fabric is out of stock or if your order exceeds the available quantity from our suppliers, you might need to wait for additional lead time or increase your order quantity to trigger a reproduction.
  • Re-ordering and fabric availability
    Fabric products will be available for re-order in the future most of the time, as we only carry styles that our suppliers produce regularly.   However, in rare cases, your chosen product may be unavailable. Stock levels may fluctuate, and availability may not be guaranteed at the time of your order. Stock shortages may result in the seller reproducing a new batch; however, in some cases, the o...
  • Adding fabric products to recent order.
    If your order has not been shipped yet, you can add products to your on-going order. (Fabric orders only)Please email us at support@swatchon.com with the following information, and we will send you an additional payment link. Make sure to send us the exact PD Code (PD-XXXXXX) and quantity in YARDS.

Fabric Customization

  • Customized Digital Printing
    You can create incredible custom prints and patterns for your next look on all of these fabric types at SwatchOn: Silk, Cotton Woven, Wool, Linen, Viscose Rayon, Lining, Polyester, etc.     Where can I see the printable fabrics? The quickest way to see all printable fabrics is by selecting “Custom Print” in the search filters HERE.   How good is the print quality? Our suppliers print with the ...
  • I have a problem uploading the artwork file for printing order.
    To move forward with the printing, the requirements for the artwork file are the same as below: 1. Size limit: 50MB2. Format: JPG or JPEG3. Color mode: CMYK4. Resolution: 72 DPI or up5. Color profile: Ensure that you select 'Embed Color Profile' before saving as JPEG format on Adobe Photoshop6. Artwork's Width:     a. If the width is smaller than the fabric width, it will be horizontally repeat...
  • How do I change the color mode of my artwork file for digital printing?
    The color mode of your artwork file should be CMYK to process your printing. Kindly open your file in Photoshop and tap [Image] > [Mode] > [CMYK Color]. Please save a copy as JPEG/JPG. This will enable you to upload the file through our website.  

Payments

  • What payment methods do you accept?
    We offer various payment methods to make your ordering process as convenient as possible.Here's an overview of the payment methods available based on your order type. Swatch Orders Swatch Credits Debit or credit card   Sample Orders  Debit/Credit card Account Credit   Wholesale Orders  Debit/Credit card Bank transfer ACH/Wire for US bank account holders Swift for non-US customers  Acco...
  • What is Account Credit?
    What is Account Credit? Account Credit is a store credit that can be applied to fabric purchases at SwatchOn.   How Does Account Credit Work? When you have Account Credit in your account, it will be automatically applied to your cart and at checkout.   How Can I Check My Account Credit Balance? You can view your Account Credit balance anytime by visiting your account page.  
  • What is a card processing fee?
    What is a Card Processing Fee?A card processing fee is applied to process transactions when you pay with a debit/credit card. Processing Fee Breakdown:The fee will vary depending on the card you use: 2% for credit cards issued in the United States (US) 3% for credit cards issued outside the United States (non-US) ✅ NO processing fee for swatch and sample orders, regardless of the payment method...

Return/Cancellation

  • Modification of Orders
    If you realize that you have made a mistake after placing an order and wish to make changes, please email us at support@swatchon.com immediately, referencing your order number. We will do our best to satisfy your request, but only on the condition that the fabrics of your order have not been cut.   Read our terms and conditions.  
  • What is your return/exchange policy?
    Exchanges We will exchange your fabrics in the unlikely event that you have received damaged, defective, or incorrect fabrics. If this is the case, please email us at support@swachon.com immediately within 14 days of receiving your goods. Refunds Refund Conditions We cannot issue refunds for products that have been cut. To be eligible for a refund, the products must be returned in their origi...