Order Guide – Help Center

A SwatchBox is a Box of Fabric Samples
One of the biggest frustrations in ordering fabric online is that you cannot touch and feel the fabric...

Reordering and fabric availability (AGOQ)
AGOQ (Availability Guaranteed Order Quantity) We understand that the ability to re-order fabric is crucial ...
What is the Minimum Order Quantity?
Minimum Order Quantity Our Minimum Order Quantity is 3 yards. Price Policy Wholesale pricing starts at 3...
How long is the lead time for fabric orders?
Fabric Order Lead Time: For fabric orders, the lead time is usually 5-10 business days.However, if the prod...
How to Order Fabric Yardages
There are 3 different fabric order options: Pre-dyed Stock Customized Digital Prints Custom Dye To O...
Bulk Order Discounts/Quotations
Our minimum order quantity is 3 yards, and wholesale pricing starts at 30-50 yards, depending on the produc...
Adding fabric products to recent order.
If your order has not been shipped yet, you can add products to your on-going order. (Fabric orders only)Pl...

Customized Digital Printing
You can create incredible custom prints and patterns for your next look on all of these fabric types at Swa...
Custom Dye Silk with 3 Yard MOQ
We are thrilled to announce that SwatchOn now carries over a dozen 100% composition silk fabrics that can b...
Creating custom color fabric/custom dye
We provide Custom Dye Service for over 3,000 fabrics on our site. Some custom dye MOQs start as low as...

I need to cancel my order. What do I do?
Swatch Box Orders: We may be able to cancel your SwatchBox Order if it has not been shipped or scheduled to...
What is your refund policy?
Although Swatch On takes every step necessary to assure accurate representation of items displayed online, ...
What is your return/exchange policy?
We will exchange your fabrics in the unlikely event that you have received fabrics that are damaged, defect...