Order Guide – Help Center

A SwatchBox is a Box of Fabric Samples
One of the biggest frustrations in ordering fabric online is that you cannot touch and feel the fabric...
What are Swatch Points?
What are Swatch Points? Swatch Points are credits used to order SwatchBoxes! How can I get Swatch Points?...

What is the Minimum Order Quantity?
Minimum Order Quantity The minimum order quantity depends on each fabric, but most fabrics have low MOQs, l...
How long is the lead time for fabric orders?
Fabric Order Lead Time: It depends, and the order processing time can be found on each product detail page....
Re-ordering and fabric availability
Fabric products will be available for re-order in the future most of the time, as we only carry styles that...
How to Order Fabric Yardages
There are three different fabric order options: STOCK PRODUCTION (including Custom Dye) PRINT (Digital P...
Bulk Order Discounts/Quotations
Minimum Order Quantity The minimum order quantity depends on each fabric, but most fabrics have low MOQs, ...
Adding fabric products to recent order.
If your order has not been shipped yet, you can add products to your on-going order. (Fabric orders only)Pl...

Customized Digital Printing
You can create incredible custom prints and patterns for your next look on all of these fabric types at Swa...
How do I change the color mode of my artwork file for digital printing?
The color mode of your artwork file should be CMYK to process your printing. Kindly open your file in Phot...
Custom Dye Silk with 3 Yard MOQ
We are thrilled to announce that SwatchOn now carries over a dozen 100% composition silk fabrics that can b...
Digital Print Service Guide
Service Intro SwatchOn offers high-quality customized digital prints on all of these fabric types at Swatch...
Creating custom color fabric/custom dye
We provide Custom Dye Service for over 3,000 fabrics on our site. Some custom dye MOQs start as low as...

What payment methods do you accept?
We offer two payment options: paying with a card or a bank transaction. Pay by credit card You can easily d...

I need to cancel my order. What do I do?
Swatch Box Orders: We may be able to cancel your SwatchBox Order if it has not been shipped or is scheduled...
What is your refund policy?
Although Swatch On takes every step necessary to ensure the accurate representation of items displayed onli...
What is your return/exchange policy?
We will exchange your fabrics in the unlikely event that you have received fabrics that are damaged, defect...