Order Guide
SwatchBox Orders
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A SwatchBox is a Box of Fabric Samples
One of the biggest frustrations in ordering fabric online is that you cannot touch and feel the fabric...
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What are Swatch Points?
What are Swatch Points? Swatch Points are credits used to order SwatchBoxes! 1 Swatch Point = 1 Swatch Bund...
Fabric Orders
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Reordering and fabric availability (AGOQ)
AGOQ (Availability Guaranteed Order Quantity) We understand that the ability to re-order fabric is crucial ...
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What is the Minimum Order Quantity?
Minimum Order Quantity Our Minimum Order Quantity is 3 yards. Price Policy Price gets lower depending on...
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How long is the lead time for fabric orders?
Fabric Order Lead Time: For fabric orders, the lead time is usually 5-10 business days.However, if the prod...
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How to Order Fabric Yardages
There are 3 different fabric order options: Pre-dyed Stock Customized Digital Prints Custom Dye To O...
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Bulk Order Discounts/Quotations
Our minimum order quantity is 3 yards, and price gets lower depending on order quantity per color. Prices a...
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Adding fabric products to recent order.
If your order has not been shipped yet, you can add products to your on-going order. (Fabric orders only)Pl...
Fabric Customization
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Customized Digital Printing
You can create incredible custom prints and patterns for your next look on all of these fabric types at Swa...
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Custom Dye Silk with 3 Yard MOQ
We are thrilled to announce that SwatchOn now carries over a dozen 100% composition silk fabrics that can b...
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Creating custom color fabric/custom dye
We provide Custom Dye Service for over 3,000 fabrics on our site. Some custom dye MOQs start as low as...
Return/Cancellation
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I need to cancel my order. What do I do?
Swatch Box Orders: We may be able to cancel your SwatchBox Order if it has not been shipped or scheduled to...
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What is your refund policy?
Although Swatch On takes every step necessary to assure accurate representation of items displayed online, ...
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What is your return/exchange policy?
We will exchange your fabrics in the unlikely event that you have received fabrics that are damaged, defect...