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HOW CAN WE HELP?

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Password/Account Access

  • How do I change my account email address?
    1. Log in to your SwatchOn account using the ‘Account’ menu in the upper right corner. 2. On the Account page, you can edit your email.Account > Profile > Edit > Click 'Change' on Work Email  
  • How do I reset my password?
    You cannot change your password when you are logged in. Log-out first, and then reset your password here.   1. Type in your account email. 2. Click on Forgot your password?         

Verification/Benefits

  • A Quick Guide to Sign-Up
    ---------- For Businesses ---------- Step 1. Create "Wholesale" Account Fill in the basic information. You can immediately access services such as: Access to fabric library Placing fabric orders at wholesale prices Step 2. Complete your business account setup Provide us with your business information and upload your brand's lookbook or proof of your business. Once you complete setting up the ...
  • What are the benefits of having an account with SwatchOn?
    SwatchOn is a global wholesale fabric trading service. Sign up now and receive the following benefits:   For Wholesale Accounts: Access to all 150,000+ fabrics Order wholesale fabrics at low minimums Dedicated sourcing manager Swatch Points to get free swatch samples Welcome Coupon for the first order   For Retail Accounts: Access to all 150,000+ fabrics Order wholesale fabrics at low mini...
  • I am a fashion start-up. Will I be eligible for a SwatchOn account?
    Sure, even if you are a fashion start-up and have not developed a collection or clothing line yet, you are eligible for a SwatchOn account and can order fabrics online. Please sign up here to browse and order fabrics online. 

For fashion students

  • I am a fashion student. Do you have any programs/discounts for students?
    Fashion Program for StudentsWe have a special program just for fashion students!  Want to Learn More?If you’re interested in finding out more, please ask your faculty to contact us at support@swatchon.com. We can discuss the program offerings and tailor them to your school’s needs!