Search

HOW CAN WE HELP?

Browse articles or reach out to us for assistance.

  • Where can I find care instructions?
    Care instructions are provided on each item's detail page under the Fabric Specifications.   Once your order is shipped, care instructions for your purchased items will also be included in the 'Fabric Detail Sheet,' which you can download from your order page.   ⚠️ Important Note: The care instructions provided are general or conservative guidelines to help maintain the fabric’s best condition...
  • I am looking for a very specific type of fabric. Can I send you a sample to see if you have anything similar?
    Sure, if you have an account with us, you can get help searching for any requested fabric, including counter-sourcing. Kindly send over videos/images of the fabric you are looking for at support@swatchon.com. We will get back to you with a list of suggestions or an address to which you can send the physical samples.
  • I need further information on a specific product SwatchOn carries.
    Sure! We are happy to help. Please email us at support@swatchon.com with the QL-code (QL-XXXXX) or PD-code (PD-XXXXXX) you need further information on, and we will be more than happy to answer.Keep in mind that fabric type, price, content, width, weight, technical performance, characters, etc., are indicated under each item online.
  • I need to find Matching Ribs.
    1. Use the "Matching Rib" filter on the All Items page to find fabrics with matching ribs.   2. You can also find matching items on each product detail page.   FAQs Q: Can I just get a small amount of matching rib fabric for samples? A: We can't currently offer separate orders for small quantities of the matching rib fabric. The dyeing process requires a minimum amount of both the bodice fabr...
  • Fabric Testing & Certifications
      Fabric Testing & Certifications SwatchOn provides fabric certifications/test results for certain items. If the quality that you are interested in does not have test results for specific objects of requirement, please email us at support@swatchon.com and we will work with you to have the fabric tested with an additional charge.   Fabric TestingSome of the common fabric testings that are perfor...