Swatch Orders: 

Do you have too many items (typically more than 100 items) in your Swatch order? Having too many Swatch samples in your Swatch order may cause problems. We encourage you to order less than 50 Swatch books for your Swatch order. 

Fabric Orders: 

We are here to help! Please email us at support@swatchon.com with any inquiries regarding your fabric order. It would help if you could be specific about what your problem is and include a screenshot of the error as well.