I am having problems with customs.

Once your order is shipped, you can find and download shipment-related documents, such as the commercial invoice, packing list, and fabric detail sheets, in case the local customs require you to submit them. Please access the documents online under Account > Fabric Orders
  1. Fabric Detail Sheet - This document shows the details of the fabrics you ordered.

  2. Commercial Invoice (use for customs only, and not for accounting purposes)

  3. Payment Receipt (Customs will likely request this document) - This receipt shows the Product Price and Shipping Fee of your order. Please use this to submit to customs/carriers.

    ※ Important Notice for Payment Receipt:
    DO NOT submit the credit card receipt, as it will not match the document that customs have. Please submit the payment receipt we provide. Please email us if you have any questions.


Email us at support@swatchon.com if you have any questions regarding clearing customs.