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Shipping

  • Can I choose the shipping options for my order?
    You can choose the shipping preferences depending on the order type. Swatch Orders All swatch books are shipped via DHL (Air shipping) with the DDP (Delivered Duty Paid) term. You cannot select or change the shipping options.   Sample Orders All sample orders are shipped using either DHL or UPS (Air shipping) with the DAP (Delivered At Place) terms. You cannot select or change the shipping opti...
  • How much does shipping cost?
    Shipping Fee Calculation You can view the shipping costs by adding the fabrics you want to order to your cart and selecting your shipping preferences.
  • How are my fabrics packaged?
    Rolls vs. Boxes Fabrics will be packaged in rolls or boxes depending on the quantity, thickness, and characteristics of the fabric. Our fabric suppliers will choose the best method of packaging, considering the features of the fabric.In general, small orders will be shipped in a box, while larger orders will be packaged in a roll. However, knit and pleated fabrics can be provided either in a bo...

Customs Duties/Taxes Guide

  • [U.S. Only] Customs Duty free orders
    At SwatchOn, we make importing easy and simple. We prepare all the customs forms and documents you need so that clearing your shipment through customs is seamless.    If you are making shipments to the United States, please refer to the information below: The following table summarizes the general terms of the U.S.'s customs duty & sales tax policies, but there may be exceptions. However, you ...
  • [Canada Only] Customs Duty free orders
    At SwatchOn, we make importing easy and simple. We prepare all the customs forms and documents you need so that clearing your shipment through customs is seamless.    Customs Duty is Free for Canada If you are making shipments to Canada, SwatchOn fabric Customs Duty is completely free under the MFN (Most-Favoured-Nation) Tariff Rules. South Korea is included in the beneficiary country list of ...
  • [Non-U.S./Non-Canada Countries] Customs Duties/Taxes Guide
    At SwatchOn, we make importing easy and simple. We prepare all the customs forms and documents you need so that clearing your shipment through customs is seamless.    Customs Duties/Taxes Invoice Example (Non-U.S. / Non-Canada countries only) ① Customs DutyCustoms duty may or may not be collected, and it is up to local customs authorities to use their discretion in setting charges. In general...
  • I am having problems with customs.
    You can find and download shipment-related documents, such as the commercial invoice, packing list, and fabric detail sheets, in case the local customs require you to submit them. Please access the documents on your order page.    Fabric Detail Sheet: This document shows the details of the fabrics you ordered. Commercial Invoice: Use for customs only and not for accounting purposes. Payment ...