Shipping/Customs – Help Center

International Shipping Options
Ocean Freight is an option for bulk orders. If you are planning to place a bulk order, ocean freight woul...
Do you ship to my country?
Shipping Countries We ship to the following 50+ countries. Click on each country to see the shipping rates....
How long does shipping take?
Fabric Order Lead Time: For fabric orders, the lead time is usually 5-10 business days.However, if the prod...
How much does shipping cost?
Shipping Fee Calculation All products are shipped from South Korea, by DHL or UPS Air Express shipping. ...
What shipment courier do you use? Can I arrange my own shipments?
We use UPS and DHL as our shipment couriers.We ship to 50+ countries via air-express shipping service. You...
How are my fabrics packaged?
Rolls vs. Boxes Depending on the quantity, thickness, and characteristics of the fabric, we will pack the f...

[Canada Only] Customs Duty free orders
At SwatchOn, we make importing easy and simple. We prepare all the customs forms and documents you need so ...
[U.S. Only] Customs Duty free orders
At SwatchOn, we make importing easy and simple. We prepare all the customs forms and documents you need so ...
[Non-U.S./Non-Canada Countries] Customs Duties/Taxes Guide
At SwatchOn, we make importing easy and simple. We prepare all the customs forms and documents you need so ...
I am having problems with customs.
When your order is shipped, we send you documents by email in case of customs require you to submit them. Y...