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Shipping

  • International Shipping Options (for Fabric Orders)
    Courier services SwatchOn offers  Air: We use DHL and UPS as our couriers. Boat: We work with ocean freight forwarding companies. You can set your shipping address and shipping method when placing your order! We ship to over 50+ countries. Click here to see the shipping countries.   Ocean Freight is an option for bulk orders. Ocean freight would be a cost-effective choice for large orde...
  • Can I choose the shipping methods for my order?
    You can choose the shipping method depending on the order type.   Swatch Orders All swatch books are shipped via Air Courier with the DDP(Delivered Duty Paid) term. You cannot select or change the shipping method and the Incoterm.   Sample OrdersAll sample orders are shipped via Air Courier with the DAP(Delivered at Place) term. You can choose your preferred courier between DHL and UPS, but th...
  • How much does shipping cost?
      Shipping Fee Calculation In your Fabric Cart, if you select the country you wish to ship to and the shipping method, the shipping fee will be automatically calculated in your cart.   Shipping Fee Rate Table You can also view the shipping fee rates per country here.
  • How are my fabrics packaged?
    Rolls vs. Boxes Fabrics will be packaged in rolls or boxes depending on the quantity, thickness, and characteristics of the fabric. Our fabric suppliers will choose the best method of packaging, considering the features of the fabric.In general, small orders will be shipped in a box, while larger orders will be packaged in a roll. However, knit and pleated fabrics can be provided either in a bo...

Customs Duties/Taxes Guide

  • [U.S. Only] Customs Duty free orders
    At SwatchOn, we make importing easy and simple. We prepare all the customs forms and documents you need so that clearing your shipment through customs is seamless.    If you are making shipments to the United States, please refer to the information below: The following table summarizes the general terms of the U.S.'s customs duty & sales tax policies, but there may be exceptions. However, you ...
  • [Canada Only] Customs Duty free orders
    At SwatchOn, we make importing easy and simple. We prepare all the customs forms and documents you need so that clearing your shipment through customs is seamless.      Customs Duty is Free for Canada If you are making shipments to Canada, SwatchOn fabric Customs Duty is completely free under the MFN (Most-Favoured-Nation) Tariff Rules. South Korea is included in the beneficiary country list o...
  • [Non-U.S./Non-Canada Countries] Customs Duties/Taxes Guide
    At SwatchOn, we make importing easy and simple. We prepare all the customs forms and documents you need so that clearing your shipment through customs is seamless.    Customs Duties/Taxes Invoice Example (Non-U.S. / Non-Canada countries only) ① Customs DutyCustoms duty may or may not be collected, and it is up to local customs authorities to use their discretion in setting charges. In general...
  • What Incoterms should I choose?
    Not sure which Incoterms to select for your order? Here's a simple guide to help you decide. The available Incoterms vary depending on your destination country and shipping method. To see what options are available for your country, click "here."     FOB (Free On Board)  SwatchOn covers costs until goods are loaded onto the ship at your designated port of the departing country. After loading, ...
  • I am having problems with customs.
    Once your order is shipped, you can find and download shipment-related documents, such as the commercial invoice, packing list, and fabric detail sheets, in case the local customs require you to submit them. Please access the documents online under Account > Fabric Orders   Fabric Detail Sheet: This document shows the details of the fabrics you ordered. Commercial Invoice: Use for customs only...