Search

HOW CAN WE HELP?

Browse articles or reach out to us for assistance.

Shipping

  • Do you ship to my country? ★
    Shipping Countries We ship to over 50+ countries. Click here to see the shipping countries.
  • How long does shipping take? ★
    Order Processing Time: Swatch Orders: For swatches, it usually takes 1-2 business days until dispatching. Fabric Orders: It depends on the stock availability. If the fabric is readily in stock, it will be ready to ship within 3-5 business days.    Transit Time (Shipping Lead Time): The transit time varies depending on the shipping method you choose.  Generally, air shipping via DHL or UPS tak...
  • How do you support customs clearance? ★
    We will provide shipment-related documents for customs clearance. The required documents will be automatically sent to shipping couriers when your order ships. Your sourcing manager will keep an eye on your shipment until it arrives at your door; however, you can contact us at support@swatchon.com anytime if you need more help!
  • Do you offer free shipping?
    Yes, we offer free shipping on sample orders that meet the required order value for your shipping destination.   How it works? If the subtotal of your sample order exceeds the minimum amount for your country, free shipping will be automatically applied to your sample cart. You can refer to the table below to find the free shipping requirements by country: Country Minimum Order Value  for Fr...